Customer Testimonials
I took my car to Hyundai almost a month ago wanting a tune up and to get a check up because my check engine light kept coming on my car had been riding really good no major issues I just thought it needed a tune up Hyundai has had my car for about a month now I am so frustrated everytime I call to ask is it done its not they keep telling me oh were waiting on the insurance company to do this an that they brought it to me once after the insurance paid for everything they stated ...
This place was amazing the service was excellent. Ryan Terry helped me with most of everything through the phone. Since he wasn’t there the next day Dejuan Allen helped me with all of the paperwork. They both did a great job and everyone there was super super friendly and nice!! Thank you Parks Hyundai of Gainesville!!!
Took a 15 sonata to them to find out what's wrong with the car. They said would be $299.00 to let me know what's wrong with a brand of car they sell. Week later they say oh we need $2000.00 to see what's wrong with it. This place is a joke!! Do yourself a favor and stay away from them!!
Ari in the Service Department is great! He was very attentive and explained everything to us.
Purchated a new Palisade vehicle yesterday. I have purchased many cars in my long lifetime and this was One of the least stressful car buying experiances ever. Salesmen Garret and his trainee Vince were awesome. Friendly, knowledgable, and a pleasure to work with. Garrett worked to get us to an acceptable price point. Lowell's completion of the paperwork made the process effortless and Austin provided a smooth and information packed delivery of the vehicle to us. Based on my recent experience with Park Hyundai, I would recommend this dealership, if you are in the market for a new Hyundai.
If there was a way to give negative stars I would. I do not recommend this dealership or its service department. They have had my vehicle for almost 2 months now, for the 4th time in less than 2 months, for accumulative time in their shop of over 5 months (I have only owned the car for 6 months) and still cannot figure out the issue. However, they have no issue guessing and filing multiple claims against my warranty. Run as far as you can to somewhere else. Do not take you vehicle to this service department!
Used mobile service. Amazing. Nakia is incredible, as was the service technician. The mobile service is a real blessing for me, especially by virtue of the fact that the folks working it are so kind and helpful. Great job Parks!!!
Gerald are really appreciate you you knew exactly what the problem was and you fixed it immediately I really appreciate that thank you
Absolute worst experience I have ever had at a dealership. They only want people who are ready to buy on the spot. They seem extremely offended that you would ever want to sleep on a big purchase or do more research. They kept pushing that if I just named a number I should be able to buy the car right then. I straight up told them they were being way too aggressive and I was not ready to buy that day. I was wanting to come back the next day. That apparently was not good enough for them. Also got ...
Couldn’t be more impressed with this dealership. The sales staff were top notch. Friendly, knowledgeable, eager to answer any question and listened. Turned out it was not a sales job. We actually became friends. Best car buying experience ever. And the price was good and fair. Didn’t load the transaction with financial surprises in the 11th hour. Transparent and honest. No stress. I will deal with them again and easily recommend. Ask for Zachary. Great guy.
What a bizarre experience at this dealership. Even by car dealer standards. We set out in the morning to look at 4 similar vehicles at 4 separate dealerships. I told all of them I wanted to trade my vehicle and wanted their bottom line price so I could sleep on it and make my decision the next day. No car dealership B.S.please. I ended up with a clueless salesperson (I think/hope he was new) who tried to get me to sign a handwritten agreement that I would buy the vehicle if we agreed on a price. That made NO ...
Went in to check out a car. Loved it. Gave my info. By the time I ran a quick errand, got a call with a deal better than I asked for. Quick and efficient! Great job guys. Can't go wrong at this dealership!
We were treated well and the manager worked with us. Rudy was a great salesman and was genuinely concerned about our interests.
Had four new cars to choose from; same model. I love the hybrid. Very smooth ride in the Tucson. Excellent warranty lasting many years.
I had help on my very first Hyundai Palisade almost 3 years ago. Lowell was so amazing going over all of our options for a trade in, leasing and buying. We decided to try leasing. We just turned in our Palisade. We wanted to lease another Palisade but decided to downsize because we now have 2 teenagers who will be driving soon and there is no need to get a 3 row vehicle. Again Lowell was very helpful with options in helping me find the perfect car. I ended up getting a 2024 Limited Hyundai Tucson loaded. When we went in to pick it ...
Wouldn’t let me test drive the Tucson until I agreed on “numbers.” I’m not going to say yes to a price before I know whether or not I even like the car. I ended up working with Hyundai dealership in Ocala, test drove the Tucson and purchased the Tucson from Ocala. I’ve never been treated so poorly and they don’t deserve any stars. Their service department is never available and you can expect to be placed on hold for at least 15 minutes with no answer.
Had a great time working with Lowell. He helped me find the right Hyundai at the right price.
Stay far away from this xxxx dealership. My vehicle had issues since I bought it. It took 3 years of oil change visits for a loaner to finally become available for me to have the option to have the issues diagnosed. After 1 month of Luciano Nunez and Reggie Horton in service keeping my vehicle, nothing was done. They are short on mechanics and lied about even diagnosing my car. The check engine light was on and all they did was clear the codes and the history and said it was fine. A few days later the check engine light came right ...
Wonderful experience. Our sales specialist Mr. Porter was amazing. He was very knowledgeable, friendly and helpful. He went out of his way to help us. We truly appreciated him. The sales manager Mari was also very helpful and worked with us to get the price we were looking for and was very friendly as well. The finance manager Marcos was also very helpful and friendly. Overall it was a great experience and we are happy with our new Tucson.
Rudy was our sales rep and he was fantastic. Incredibly knowledgeable and went above and beyond to find us find the car that best met our needs. I love my car so much already. Rudy truly cared to find us our best fit vehicle. Would highly recommend!
Mr. Porter is a lovely man. I've been buying cars from him for seven years now and he has never stir'd me or my family wrong. Thanks Parks and family.
Mario was excellent to deal with. I did everything I needed to online and just went to the dealership to pick up the car. Jonathan went over the car and a couple of signatures later I was out of there. Easiest car buying experience I've ever had in my life.
Parks team are the best to work with when getting a car. Jonothan was kind and understanding to my mother and made buying super simple and didn't push us at all. Thanks again!!!
Jonathan was amazing in helping us understand the difference on the new santa fes. This will be our third lease from Parks and I really appreciate the help each and every time.
Thank you rudy for be some kind and patient with me on my first car purchase. You made it so easy for me and my son.
Cameron and Rudy made getting my new venue a wonderful experience. My credit wasn't the best and they worked all week to make it happen. I very very very much appreciate it.
Parks team was some of the best in the business, I've bought many cars in my life but I never felt so comfortable doing so. Thanks be to rudy who got me to come in from ocala. Best decision I could have made.
I love when things go as planned. Rudy kept me informed on my order for MONTHS. As soon as the car I ordered got to the dealership he called me and got me in and out same day. Truly love how easy parks is to work with.
I cannot thank Rudy and Mario enough for all the work they went into getting me my new car. I didn't think I could get approved but they made it happen in just a few hours. I LOVE LOVE LOVE my new tucson
Rudy was very thorough and upfront about pricing and packages that are offered when buying the vehicle that I didn't think I needed. Thanks Parks team.
I cant believe how quickly it was to buy a new car. The last time I had to do this it took 2 days and more headaches then I could count. Thanks Rudy, Marcos, Mario. I know it was a long night but I appreciate it.
I LOVE LOVE LOVE my name SATNA FEE! Thanks Rudy. Your a very kind man and I love the car.
Mr. Porter was an excellent person to deal with on my new purchase. He was slow and took his time explaining everything perfectly. I also appreciate the gentleman i signed all the paperwork with but I cant remember his name. Great team at Parks
BUYER BEWARE: My wife and I along with our 1 year old stopped by the store and we were seriously considering and close to buying from here. We’ve needed a bigger car for our growing family for the longest and we were excited to upgrade. But then their finance manager Marcos Graciani came out to talk to us. And after that experience, we will never consider buying from this place so long as he is employed here. Everything up to that point was going well. The sales guy was really helpful. He actually works over at Parks Ford but came ...
Very attentive personnel even after buying the units, very competitive pricing, and good and fast service
Can not thank Lowell enough for all of the help during our car buying process. We were understandably stressed when our car quit working and he helped us get into a great new Elantra.
They tried to quote me a price well over MSRP due to the shortage. It's not even close. They try to dress it up with the whole parks perks thing which adds zero added value to the vehicle as the manufacturer's warranty is more than enough to cover the vehicle. Additionally, their servicing is just oil changes. In what world do oil changes for 3 years cost four grand? I would not recommend them based on the terrible treatment. Also, they couldn't spell my name correctly when replying to an email. How hard is it to type the ...
Wow! Lowell is the BEST salesman I have ever worked with. He made the car buying process as easy as possible and we love our new Hyundai
I have made multiple trips to get my Hyundai Sonata fixed of recall work here. It takes weeks to get in the queue. Very consistently I will not get a call back. My car has been in the shop for over six out of the past 8 weeks for a cylinder 1 misfire. Still diagnosing the same problem they didn’t fix the first time. Really. I guess that is why the service managers don't call, there's nothing to report... On top of that, if you pay with a credit card, they charge you an extra 3% service fee! A mom ...
I was waiting for my oil change and Mr. Porter greeted me while he was talking with other customers and made me feel welcome. Nice to see polite people are still out there.
Lowell was unbelievably nice with my daugther. He made the car buying process very easy and we would highly recommend working with him for anyone looking for a new vehicle.
Jonathan and Marcos were fabulous to work with. I love my new car and really appreciate how straight forward they were.
My daughter absolutely loves her new Kona. We came to Parks on the the recommendation of a neighbor and we loved working with Adam the whole time. Highly recommend both Parks and Adam.
We have looked at maybe five different stores to find a nice used Kona and boy did we find one at Parks Hyundai. Adam made things super easy and Marcos had our paperwork done in no time.
Adam was the best! He made buying our new Tucson a breeze. Loved working with him.
Thanks parks team for helping me get out of my car. I really appreciate how kind and easy yall were to work with. Jonathan was really informative in explaining the car before I drove off with it too. Thank you!!!
Jonathan was super great. Thanks for the car I love it. I wish every car I bought was this easy.
We've wanted to upgrade our Santa Fe for a while now and went back to Parks for our third car. Adam was unbelievably helpful. We love our new Santa Fe!
We had a great time buying our new Santa Fe at Parks Hyundai. Adam and Marcos were a blast to work with and we'll recommend them to our family!
Adam was the best! We love our new Elantra and it fits our budget and family perfectly!
Adam was unbelievably helpful! We got our new Tucson and it was perfect for my family. Love Parks!
We were so happy to finally have our Palisade. We have been waiting to buy a Palisade since January and Lowell was the best to work with!
Jonathan was awesome finding the perfect car for us. He and marcos were excellent Thanks so much!
RUDY was extremely informative and patient with my father and I. He made the whole process easy and stress free.
Mr. Rudy Porter was very patient and took the time to explain all that needed to be known during the car buying process. I would highly recommend him to anyone who visits the Hyundai dealership
Rudy our sales person was an excellent sales person not pushy just let us do what we had to do and we were able to get a daughter her first SUV
Jonathan and Marcos were excellent to deal with. Mike and I love our palisade. Thanks for making it so much easier then the last time we bought a car!!
It was worth the drive about 1 and a half hours drive salesman Lowell was great along with the finance manager my son drove out of there in a 2022 elantra hybrid in less then a hour got to love that thanks again parks hyundai great dealership
Went to dealership to browse new cars salesman Rudy Porter came out and helped. He explained to me why car lot was looking empty. His demeanor and kindness was great!! Go by and see Rudy
Stop by dealership with a friend trying to buy a new car, the lot was kinda empty talked to salesman Rudy Porter and he showed us the cars that were there, she decided that she would come back and talk to him when she has little more money for a down payment. Rudy Porter did a excellent job helping us though.
Jonathan was a great person to work with. Love my new kona and my mom will come back to him when she needs her palisade.
Impossible to schedule a service appointment within a timely manner, if I schedule an appointment today (February) I could not get an appointment until July. I am sitting in the waiting area today at Jenkins Hyundai (Ocala) and having both of my Santa Fe’s serviced. Love there waiting room, their service and professionalism, they are the go to place to take your Hyundai too. Absolutely easy scheduling an appointment. Go there you will not regret it.
Best Dealership hands down! Rudy Porter is AMAZING !!! Highly recommend it. Please, please, refer your friends.
Parks helped me turn a horrible experience into a great one. I had a horrible experience at the dealership in Ocala, and Parks did everything they could to make it right even though it wasn't their problem or mistake. The treated me with respect and did everything they said they would do on time. I am so thankful and would recommend them over and over.
Was confused from entering the lot and didn't see many cars. Johnathan came out and talked to me about the shortage. Makes sense, and he helped me get something that fit what my daughter needed. Thanks
I love my new Tucson. It is everything I wanted, in a truck. Thanks Jonathan you were the sweetest. I will send everyone your way
Jonathan and Marcos made the process super simple. Appreciate their effort in helping me get in and out.
I have tried to make an appointment to have some service recalls completed on our two Santa Fe’s. This is in January 2022 and the earliest I can schedule appointments online is July 2022. This is very poor service for recalls and/or maintenance service. I have call and chatted online to schedule service they could not give me an earlier appointment, they did take my name and telephone number to pass to the service department to have them call me. This has never happened. I call and left a voicemail for the manager to call me to discuss this matter, ...
We purchased our 3rd new vehicle from Parks Hyundai and couldn’t be happier with the process. Lowell was our salesman this time and he was fantastic in all regards. From the initial contact in the parking lot, to being patient with us and showing us the Santa Fe and all its features - he couldn’t have been better. He was extremely knowledgeable about the truck as well as being neatly dressed, well spoken and a true pleasure to deal with.
My sister and I went in to see about leasing a new vehicle. Rudy was such a gentleman, attentive, honest and sincerely worked to make us happy. He was wonderful!!!
Lowell and Marcos were so kind and accommodating for my husband and I. We came in to look at a Palisade and before we knew it we were driving off in my Christmas present! Thanks again guys!
Mr. Rudy Porter is a fine gentleman and very conscientious. It was a pleasure doing business with him. Very knowledgeable and very helpful.
My experience at your dealership a good experience, Rudy Porter made my time their at ease he knew the answers to all my questions. I left feeling that i had purchase a gold mine.
My experience at your dealer was an wonderful experience. Salesman Rudy Porter is A-1
I had a great experience with salesman Rudy Porter I went there to buy a new vehicle my credit was not quite up to par, and he explained what I needed. I’ll be back in January.
Adam was super helpful! I love my new Santa Fe and he made my life super easy
I got a new Kona with Adam Ricketson, a d a m like the first man was the man!
Jonathan and Marcos made the car buying process fun and easy! It took awhile to go through all the paperwork but I really appreciated the time they took to make sure I understood everything. No buyers remorse and I'll definitely return.
I saw the exact car i wanted from the road. With inventory being so low I knew I had to jump on it! Jonathan was great and efficient.
Rudy at parks of gainesville was a joy to work with and I won't hesitate to work with him again.
Adam was great, we worked together and pounded out a great deal for my wife.
Thank you for the great service Rudy, hope to do more business with you soon
Rudy greeted us with a smile and made me feel so comfortable. I appreciate his not pushy personality. He definitely goes the extra mile
All the employees were friendly and made sure any needs were met in.water,bathroom,etc. Rudy was a welcome,and enlightening man. He was patient with me as I had many questions. I'm enjoying my new Touson. Thank you Rudy from believing in me. Don Osteen
Will go out of their way to make sure you pick the right vehicle that is best for you. No rush, very patient.
It's my first time buying a car. Rudy was so patient answering all my questions and didn't give me any pressures. Highly highly recommend him if you are looking for a car!
It’s kind of wordy and if you don’t want to read it all, the bottom line is Parks Hyundai Service is awful. Their communication is lacking and the quality of their work is questionable. This is my story of our experience with the Service Department of Parks Hyundai of Gainesville. There is a poster that states if we can’t give them a 5 star rating, then their employee has failed. That seems to take all responsibility off the management and onto the staff. 1) They don’t understand the concept of an appointment. I called to schedule an appointment ...
Rudy Porter is a great salesperson. I highly recommend him to anyone that’s looking to buy a vehicle. Keep up the great work Rudy.
Rudy Porter when I came to visit to review a car he made me feel like I was right at home he answer any questions that I needed answered he was extremely professional and I would recommend him to all of my friends and family Mr Rudy Porter deserves a 5-star rating Than You B Porter
I had my car there for 5 days they did knot fix my car They said they wanted it for 2 more days. I pick my car up and will go someone else.I would knot go there , POOR SERVICE
Our salesman Lowell Lackey did a wonderful job it was the best car purchase we’ve ever had and I really really enjoyed the experience we have
We seriously want to thank DANIEL EVANS for helping us find our new car! We’ve been going to the Parks service department for maintenance on our old Accent for the past five years and have always received excellent care, so when we found ourselves suddenly having to replace our totaled car, we knew we’d be shopping with them. Except we didn’t plan on “shopping.” We were just going to buy another grey Accent, the exact same model of car I’ve been driving for the past thirty years. Thankfully, we landed Daniel as our salesperson, who helped ...
Rudy Porter helped me select my new Santa Fe. He was very knowledgeable and helpful. The entire experience was pleasant and over without a hitch. Well Done!
I was just looking around and decided to stop, and check out the Hyundai dealer, I was met by sales Rep Rudolph Porter and he proceeded to show me different things that I was looking for in a automobile. He answered all my questions no problem, I was extremely satisfied.
My friend told me to come here and I was helped by salesman Porter. He answered all my questions and I'll be back soon
I can’t tell you how happy I was with the manager and my sales rep Daniel Evans. I feel I got a respectable price for the vehicle I purchased. Daniel is very knowledgeable and packed a lot of information on the vehicle in a short amount of time. He showed me all the options and how to work them. I haven’t tried the service yet but so far I’m very happy.
Lowell is the absolute best!! My husband and I cam in to purchase a Palisade and Lowell made it the absolute best buying process ever. We LOVE our new car and can't recommend Lowell enough.
DO NOT SEND YOUR CAR HERE!!!!!! I was visiting Gainesville for work and live 3 hours away. I had my car towed in at 10am Tuesday due to it would not start, and they did not touch my car until the Wednesday at 3pm. They did care that I was from out of town. They had no compassion at all to look at my car as soon as possible. I had to be back home Wednesday morning for work so i had to rent a care and then come back there 2 days later to pick it up. They could not recreate ...
I want to thank Lowell Lackey my salesman and the financial team made my dream come true to purchase a SUV. They went above and beyond with their customer service to make it happen and their efforts made the process seem so smooth. I want to thank them all and it was a pleasure to work them and Parks Hyundai dealership.
Destroyed our 2018 Hyundai...TWICE!!! Oil change here = oil plug “falls out.” Both times! Refused responsibility - our insurance covered with $1000 deductible. Shady as heck.