Customer Testimonials
Service dept was great, staff was friendly, They assisted me with all my vehicles needs.
The service department was great. Very friendly people who helped me with all of my vehicle needs.
This dealership is clean, courtesy is a given & efficiency is top notch. Minimum wait time on services compared to other dealerships.
I was greeted very nicely, took my truck back and started the process. The pricing is nowhere near the prices I saw online. $160+ for an oil change and tire rotation. Then tried to sell me all these other options. This is how car service centers get a bad name.
I thought I already did a review and that is why you sent me an email for verification
The service was fantastic. They were helpful and answered all my questions. Very easy experience
We had a complicated electrical problem that was covered under warranty. It took quite a while for them to diagnose the problem, or the right parts, and install the parts. In the meantime, they gave us a loaner and kept us updated on a timely basis. Everyone would doubt what was very polite and professional.
We had a very good experience with the dealership and felt like we reached a fair deal.
The staff was patient and flexible with my timeline. The information provided about my trade-in was accurate. I love my Tucson hybrid! Cara was wonderful and did a great job as the sales contact! She did a great job following up with the possible purchase without feeling the pressure to buy.
Anytime I do the slightest bit of business with Parks Ford or Hyundai. I have at least six months of spam and barrage of advertising despite my requests to cease and it is very frustrating
Car bought 08/12/26. Bought a Santa Fe cause we just had a Baby and needed a bigger car. They were missing some accessories and the second key. One week later said accessories needed to be ordered. Okay that's fine, I wasn't in a hurry at the time and I'm a patient man. Went back to get both keys and accessories. They said they couldn't find either one. Okay that's fine, we're all human, mistakes happen. So I said I'll come back.
Got a text a week later saying they were gonna order it. But ... Read More DealerRater - Sep 10, 2026
My son was victimized by Parks Gainesville Service dept. He went in to get a wiper blade and got a bill for $1594.57. This was an intentional exploitation of a vunerable person. My rating is zero not even one star. I thinlk some peopel shoould be fired.
Great Service friendly staff quick process . Over all great experience. Thanks to them I purchased a 2025
Prompt attention... Quick approval for warranty work from Ford. Work done timely and looks great.
Treated very well and was well informed about the vehicle that I had purchased with great customer service
The crew worked on my pesky electrical problem for 2 days. They found out what the problem was but were unable to get a part for it (14 years old). Angel was very pleasant to deal with.
Good service friendly staff Took good care of me during the buying and service process.
Great service and pricing. Love my Tucson. Process was easy and the car is absolutely wonderful.
I have used Parks Ford of Gainesville for my Ford vehicles since their beginning. I really enjoyed Bill as my service advisor and he has come to know me and my vehicles before he even looks them up in the system.
Everything should be good thank you for everything you've done thank you for everything you've been good for and get everything done for the truck thank you
Outstanding staff and service. Parks has done a great job in upgrading their service to be the very best. Thank you Gerald, Kyle and Edwin for giving me great service.
I have consistently been frustrated with the lack of professionalism and competence at Parks, so much so that I bought my last Hyundai at Jenkins in Ocala. I recently brought my 2025 Tucson in for a recall issue and after a week of driving a rental I picked my car up only to realize the issue wasn’t fixed despite assurance to the contrary. The lack of communication, expertise and awareness of decent customer service is shocking and I will never take my car back to Parks again.
Chloe Perry was very friendly and personable, she made the experience so much better, she was great!
I have used Bill at Parks Ford as my service advisor for many years now. He is very helpful and knowledgeable. I would refer him and Parks Ford to anybody.
Had a great experience with the team at Parks ford. They were very helpful and friendly.
I had a terrible experience here. Not helpful at all. Not friendly, no knowledge of Hyundai warranty coverage and no responses to follow up phone calls. Ended up going to dealer in Jacksonville who is taking care of my needs without any issues so far. I’ll never try to do business again with this dealer nor will I recommend them
I was supposed to visit the Ford Parks of Gainesville for some warranty questions but ended up at the Parks of Hyundai of Gainesville. The gentleman by the name of Lowell was very helpful and explained to me in details about my warranty benefits. In addition, he instructed Ralf to assist me with my trade-in-value of my vehicle. In the nut shells, the staff are very helpful, friendly, and very professional.
quickly replaced the defective part of my dash and had it ready in less than 2 hrs.
Very professional and polite staff. Very helpful and worked with me as needed, was a good experience.
Very professional and polite staff. They were eager to please from start to finish. We appreciated their honesty and standing behind their words, it’s rare to find all of this in one place these days
Received our usual professional and friendly service. Dropped off truck, was called when finished. Easy as pie!
Purchasing our vehicle was a great experience. All phases of the purchase were smooth including sales, demonstrations, financial closing and delivery. Keep up the Great work!
I did not receive my cars manual, other than the experience was a positive event
Travel 50 miles to deal with Olga in service. Always the best service possible and always has the customers best interest at heart.
Very helpful and worked with me as needed was a good experience to work with.
Great customer service and great service.Very nice sales people and service people. Will recommend
Great services. Polite, friendly, and professional. Thank you so very much, Parks Hyundai of Gainesville Service, Department!
I felt like there was a lot of effort to upcharge me on services and parts that were not what we brought the car in for.
Best buying experience at Parks dealership. I’m in my late 50s so I’ve bought a few cars and this was truly great customer experience.
I want to personally recognize Edwin Saint Louis, my Service Advisor. Edwin is an outstanding example of who Parks Motor Group wants to represent their business. I was treated with respect at all times, I trusted Edwin, he gave me detailed info about my car service & fully explained my bill to me. Not only is Edwin a remarkably professional, he is also very humble as he interacts with everybody on the premises. I tried to talk to Gerald Acevido, Edwin's Sevice Manager, but Gerald was on an important phone call. Thank you as well to my Technician Mikey ... Read More DealerRater - Jul 28, 2026
Easy car buying experience, very friendly and professional. Would consider them in the future for car buying.
The sales team, Garrett, in particular, completely worked with me in every aspect of buying a vehicle. They absolutely made this experience one I could honestly say was a great experience.
We have been customers for 10 years now and we love Parks Hyundai. On this latest visit (regular oil change), we showed up 30 minutes early (I always misjudge Gainesville traffic patterns LOL), and our service advisor was on his lunch break. We would have been totally cool to just wait in the very clean and comfortable area the dealership provides until our appointent time, but Olga checked us in anyway to get us started. AND offered the complimentary service of an Uber driver if we wanted to go have lunch while our car was serviced. (Yes, thank you!) As always, we ... Read More DealerRater - Jul 25, 2026
Not honest at all and poor follow up for complaints. They don’t honor their prices given over the phone. Going somewhere else as is my husband. Parks gives Hyundai a very bad name.
We had an excellent sales experience with Jaylen Gillum. He and his sales manager listened to our concerns and responded appropriately.
A “fixed” car means it last 10 more miles and they charge you full amount.
Very friendly and great customer service. Was in and out within a couple of hours. Found 2 more recalls we didn't know about.
My service rep was Olga. She got me in and out. I had oil change, tire rotation, and 5 recalls all handled in a short time period. I will have my car serviced at this dealership again.
Always the best service here. We drive an hour every time we need our Outback serviced.
They were super helpful & had quick service! So thankful they were able to get me in before my road trip !
I highly recommend Maintenance Parks Hyundai in Gainesville. They provided professional, high-quality, and fast car maintenance. The wait time was excellent, and they even offered complimentary Uber rides to help me take care of my staff while they worked on my car. Thanks a lot!
Despite I didn't make an appointment for my car oil change service, I was quickly aproached by Edwin service advisor. His service and advise was very profesional.
Olga is the worst service provided I have witnessed in my life. She doesn't communicate. She is condescending. She is short tempered and has no care for the positions that her customers are put in. Thankfully I worked with the service manager directly because Olga was useless. He was able to give me a fair price on the Alternator. All in all there was no communication about the length of time it would take to complete my service initially so to have my vehicle there for 3-days before they even attempted to look at it was disheartening and is ... Read More DealerRater - Jul 14, 2026
The work done was fine but when I made the appt for Tuesday July 7, I was not told that the film for the rear windows are only done on Thursday. Now I have to make a second appt when all of the work could have been done in one visit as originally scheduled.
Always a pleasant experience getting service here. They took 2 hours longer than they initially expected but kept me informed and offered an Uber ride to a lunch spot.
Friendly service but takes too long I needed my oil changed and AC checked took 5 hours
Good customer service, would be 5 stars if it did not take so long to get service completed.
We made a special trip from Yulee because Parks Hyundai had a vehicle we were interested in and arrived prepared to purchase that day if we could reach fair terms. Unfortunately, the buying experience reinforced many of the stereotypes people have about purchasing a car.
The trade-in negotiation relied on the tired "I'm going to bat for you" routine rather than straightforward communication. I gave a very specific trade value I was looking for based on offers from two other dealerships, yet after the scripted back-and-forth, the offer still came back less than expected. It felt more ... Read More DealerRater - Jul 1, 2026
This reinforces my view that you should not have work done at a dealer. According to the mechanic that I trust, the diagnosed problems with my car (at this dealer)were overpriced and not necessary. I thought the problem would be covered under warranty, so I was only taking the car to the dealer hoping it would be covered under the warranty/previous recall.
Garrett was very help ful and understanding about everything we needed got us a pretty decent deal
I have purchased two cars from this dealer so I have done business with them for a while. My only disappointment with the service is that even with taking my car in for service (multiple occasions) They have been out of loaners each time. With such a large lot I would think that they would have cars available especially when I was not told when I made the appointment that I would need to leave my car. That is something that I should have been told when I made the appointment. Also I made an appointment yet there was no ... Read More DealerRater - Jun 24, 2026
I recently had my 2024 Tucson in for warranty service. Couldn't have asked for a better experience. Things went smoothly and checkout was quick.
When I picked up my car the salesman was busy and did not go over all the car features. I was able to figure things out after reading the car manual.
Dalton our sales guy was awesome to work with. He was quick and efficient but through! Marco the finance guy was quick to explain the warranties and maintenance choices.If the service department if needed is as efficient as these two guys I will be a happy customer for a long time.
Best dealership, hands down!
Everyone here is personable, professional, and genuinely focused on helping you find the right vehicle without any pressure. They take the time to explain everything thoroughly and make sure you’re comfortable throughout the entire process. The deals are unbeatable!
My family has purchased a brand-new vehicle and leased another brand-new vehicle about six months apart, and the level of service was exceptional both times. What really stands out is how well everyone works together as a team to create a great customer experience.
I’ve also brought both vehicles back for service, and the service ... Read More DealerRater - Jun 13, 2026
Dallas and Gerald and Luciano the mechanic shop managers were extremely helpful, courteous and knowledgable.
Michelle Cameron was always a joy to work with and really enjoyed that working relationship.
The person who checked me in was wonderful. Unfortunately during check out the man was very dismissive and on the verge of rude. I did not receive the correct estimate and it was implied that it was not his problem.
Very pleasent and cautious and perfessional to work with a peaceful interaction my second time dealing with these guys
Professional and courtesy and always customer driven always in touch with the customer thank you
Everyone was friendly and provided detailed explanations of the work that was needed, along with pricing and length of time to complete service.
Edwin Louis is excellent. He communicates well to those of us who are not mechanics and is proactive in assisting the customer. I find him trustworthy and am very happy to deal with him. I recommend Edwin without reservation.
Great service from the service department. Their mobile service is excellent. Very friendly, timely and knowledgeable staff.
Always a good experience! Everyone is super friendly and service is impeccable. I really appreciate that they value my time and complementary send me home in an uber.
It was a great experience. Love that they washed my truck after service of my trucks
The service department was very accommodating and answered my concerns with no problems I would also like to thank Angel the report writer who was exceptional
I don't know why they have people schedule appointments. My appointment was at 9:00 am. I got there at 8:45 am. They didn't even touch my car until 10:22 am. I know because my car was sending me a panic alert when they started working on it. It also told me my doors were unlocked. The recall paperwork said it should take 2 hours. I was still sitting there 5 hours later. Before they started the recall, my car told me there was 86% fuel left. When they got done with my recall my car said it had 81% fuel left. What did they do ... Read More DealerRater - May 29, 2026
Great customer service! Good communication regarding service updates and car delivery times. Responsible and customer friendly drivers.
Very pleasant and direct staff. Provided a clear and concise parameter of the deal and met all of my needs in the new vehicle purchased.
The service to my vehicle was good. The customer service was lack luster. I should have at least been given a timeframe or kept informed of progress because it wasn't even a busy day and I had an appointment. Overall I can't complain because I got done what needed to be done.
Took my car in for a service and got my car back with new issues. never mentioned having issues with my car misfiring only that it was burning oil quick and my engine light was on. now my car shakes everytime i turn it on. i was told by the hyundai mechanic that this is because they took my car apart for the diagnostic, without letting anyone know, so because they had to take it apart it made issues that could have happened worse. no one took any responsibility but had time to mention selling my car back to them. ... Read More DealerRater - May 26, 2026
Open, friendly and helpful staff. Team members knowledgable and made car purchase quick and easy.
My only complaint is about the time. I specifically took my car in at 7:30 because I had to be at a funeral that morning. I asked when I scheduled and also at the dealership when I dropped off my car if it could be done within 2 hours because of the funeral. They said it's just an oil change, sure! I received a call at 11:19 while I was at the funeral that I could pick up my car. Obviously, I had to make other arrangements to get there because my car wasn't done. I think that from 7:30am, it ... Read More DealerRater - May 21, 2026
My only complaint is about the time. I specifically took my car in at 7:30 because I had to be at a funeral that morning. I asked when I scheduled and also at the dealership when I dropped off my car if it could be done within 2 hours because of the funeral. They said it's just an oil change, sure! I received a call at 11:19 while I was at the funeral that I could pick up my car. Obviously, I had to make other arrangements to get there because my car wasn't done. I think that from 7:30am, it ... Read More DealerRater - May 21, 2026
Got my wife in on time and out in a reasonable amount of time. Took care of everything as expected.
Great service center! Excellent work at a fair price. They did my 100,000 mile service for half of what the other dealers wanted.
Angel Rios and Edwin Saint Louis were incredible advisors. On two visits, these guys were extremely informative and knowledgeable on my car. My car was in and out very quickly. I highly recommend you ask for them on your next visit.
Excellent customer service hand down and I was never lost through the experience. Willing to come back for the experience. I drove from Tallahassee, Florida they filled my gas tank.
If you need your car looked at it's the place to go for the right price
I didn't have the vehicle for 6 months and the heater core goes bad and the water pump and the battery and the belt smh
Bill in the service department provided excellent service and timely updates on the vehicle status.
The dealership was modern, clean and inviting. The experience with the sales team was relaxed and the negotiation process was stressless. The dealership had exactly what I was shopping for.
Purchased the car here, which is why we brought it back when A/C began to malfunction. Called to make appt for diagnostics and was told that those have to be made a day ahead, so we made an appt for next day at 8:30 AM. Dropped off for 8:30 AM appointment and had no communication by 1:30 PM, so we called to find out what was going on. No one had looked at the car, and we were told then that it could be 24-48 hours before diagnostics were completed. We had had enough and came to pick up the car. When ... Read More DealerRater - May 8, 2026
They mark up every repair they perform over a 100% oem parts you can purchase a part for your vehicle for $ 50.00 at there dealership but if you take it in to have it done they will charge 1660.56 for it quoted me 15k to do a repair took it to another dealership to do the same thing they said needed done plus a new turbo that added another 3k at the new dealership on 6.7 only cost me parts and labor out the door 11k
Good friendly professional service. Short waiting time Allstaff members are qualified and truly care for clients
Customer service excellent thank you for doing the updated stuff on my vehicle but since y'all did my vehicle my engine light is on it never been on before I don't know what's going on it's not riding the same but thank you very much.
Parks Ford of Gainesville has a really awesome service department!! Much better than most dealerships!!
I got in on time and the wait was close to the estimate. All went well!
On April 29,2026 I was greeted by a salesman Amarius at the door, he found the SUV that had the options and color I was looking for. The sales manager Tylar helped with my decision of getting the vehicle. On April 30,2026 I went in to the dealership and signed the paperwork for my 2026 Hyundai Tucson. I received so much help from Marcos the finance manager. Riley and Austin took time to make sure I knew how everything worked in my vehicle, since Bluelink was something new to me they explained it very well to me and reassured me that if I ... Read More DealerRater - May 4, 2026
Always a pleasant experience dropping of my car for service. Edwin is so helpful and professional. So happy using Parks rather than the dealership that would typically service the make of my vehicle.
