Michelle Cameron was always a joy to work with and really enjoyed that working relationship.

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The person who checked me in was wonderful. Unfortunately during check out the man was very dismissive and on the verge of rude. I did not receive the correct estimate and it was implied that it was not his problem.

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Very pleasent and cautious and perfessional to work with a peaceful interaction my second time dealing with these guys

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Professional and courtesy and always customer driven always in touch with the customer thank you

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Everyone was friendly and provided detailed explanations of the work that was needed, along with pricing and length of time to complete service.

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Edwin Louis is excellent. He communicates well to those of us who are not mechanics and is proactive in assisting the customer. I find him trustworthy and am very happy to deal with him. I recommend Edwin without reservation.

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Great service from the service department. Their mobile service is excellent. Very friendly, timely and knowledgeable staff.

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Always a good experience! Everyone is super friendly and service is impeccable. I really appreciate that they value my time and complementary send me home in an uber.

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Loved the waiting room and how fast they got me in and out…not to mention they washed my car afterwards.

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It was a great experience. Love that they washed my truck after service of my trucks

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The service department was very accommodating and answered my concerns with no problems I would also like to thank Angel the report writer who was exceptional

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I don't know why they have people schedule appointments. My appointment was at 9:00 am. I got there at 8:45 am. They didn't even touch my car until 10:22 am. I know because my car was sending me a panic alert when they started working on it. It also told me my doors were unlocked. The recall paperwork said it should take 2 hours. I was still sitting there 5 hours later. Before they started the recall, my car told me there was 86% fuel left. When they got done with my recall my car said it had 81% fuel left. What did they do ... Read More

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DealerRater - May 29, 2026

I don't know why they have people schedule appointments. My appointment was at 9:00 am. I got there at 8:45 am. They didn't even touch my car until 10:22 am. I know because my car was sending me a panic alert when they started working on it. It also told me my doors were unlocked. The recall paperwork said it should take 2 hours. I was still sitting there 5 hours later. Before they started the recall, my car told me there was 86% fuel left. When they got done with my recall my car said it had 81% fuel left. What did they do with 5% of my fuel? Also, not everyone has a smart phone that they live on 24/7. I don't. A TV turned on in the breakroom would be nice. Also in the breakroom the coffee was too strong and there was only sugar for a sweetener. Not everyone uses sugar. I don't live in Gainesville so I could not take advantage of your mobile service. Also, since the recall paperwork said it should only take 2 hours, I had planned a lunch date that I had to cancel. Also, I have to take pills when I eat and I didn't bring them with me so I could eat some of your snacks so I was starving to death by the time I got back to the house at 3:00 pm. I don't eat breakfast so I hadn't had anything to eat.

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Great customer service! Good communication regarding service updates and car delivery times. Responsible and customer friendly drivers.

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Very pleasant and direct staff. Provided a clear and concise parameter of the deal and met all of my needs in the new vehicle purchased.

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The service to my vehicle was good. The customer service was lack luster. I should have at least been given a timeframe or kept informed of progress because it wasn't even a busy day and I had an appointment. Overall I can't complain because I got done what needed to be done.

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Took my car in for a service and got my car back with new issues. never mentioned having issues with my car misfiring only that it was burning oil quick and my engine light was on. now my car shakes everytime i turn it on. i was told by the hyundai mechanic that this is because they took my car apart for the diagnostic, without letting anyone know, so because they had to take it apart it made issues that could have happened worse. no one took any responsibility but had time to mention selling my car back to them. ... Read More

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DealerRater - May 26, 2026

Took my car in for a service and got my car back with new issues. never mentioned having issues with my car misfiring only that it was burning oil quick and my engine light was on. now my car shakes everytime i turn it on. i was told by the hyundai mechanic that this is because they took my car apart for the diagnostic, without letting anyone know, so because they had to take it apart it made issues that could have happened worse. no one took any responsibility but had time to mention selling my car back to them. I would never recommend anyone to ever bring their car to this dealership. in fact, i’ve told multiple people to never go to this dealership even if their car was falling to pieces and to risk driving to ocala. i think the google reviews for the gainsville dealership speak for itself.

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Open, friendly and helpful staff. Team members knowledgable and made car purchase quick and easy.

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My only complaint is about the time. I specifically took my car in at 7:30 because I had to be at a funeral that morning. I asked when I scheduled and also at the dealership when I dropped off my car if it could be done within 2 hours because of the funeral. They said it's just an oil change, sure! I received a call at 11:19 while I was at the funeral that I could pick up my car. Obviously, I had to make other arrangements to get there because my car wasn't done. I think that from 7:30am, it ... Read More

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DealerRater - May 21, 2026

My only complaint is about the time. I specifically took my car in at 7:30 because I had to be at a funeral that morning. I asked when I scheduled and also at the dealership when I dropped off my car if it could be done within 2 hours because of the funeral. They said it's just an oil change, sure! I received a call at 11:19 while I was at the funeral that I could pick up my car. Obviously, I had to make other arrangements to get there because my car wasn't done. I think that from 7:30am, it shouldn't have taken almost 4 hours to have that service done. I wouldn't have gotten service that day had I not been assured it could be done in a timely manner (the timeframe I asked about). The next section made me put ratings on two people. I have no idea who they are, I had no interaction with them, so I gave them each 4 stars. That shouldn't be a required field.

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My only complaint is about the time. I specifically took my car in at 7:30 because I had to be at a funeral that morning. I asked when I scheduled and also at the dealership when I dropped off my car if it could be done within 2 hours because of the funeral. They said it's just an oil change, sure! I received a call at 11:19 while I was at the funeral that I could pick up my car. Obviously, I had to make other arrangements to get there because my car wasn't done. I think that from 7:30am, it ... Read More

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DealerRater - May 21, 2026

My only complaint is about the time. I specifically took my car in at 7:30 because I had to be at a funeral that morning. I asked when I scheduled and also at the dealership when I dropped off my car if it could be done within 2 hours because of the funeral. They said it's just an oil change, sure! I received a call at 11:19 while I was at the funeral that I could pick up my car. Obviously, I had to make other arrangements to get there because my car wasn't done. I think that from 7:30am, it shouldn't have taken almost 4 hours to have that service done. I wouldn't have gotten service that day had I not been assured it could be done in a timely manner (the timeframe I asked about). The next section made me put ratings on two people. I have no idea who they are, I had no interaction with them, so I gave them each 4 stars. That shouldn't be a required field.

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Got my wife in on time and out in a reasonable amount of time. Took care of everything as expected.

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Great service center! Excellent work at a fair price. They did my 100,000 mile service for half of what the other dealers wanted.

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Angel Rios and Edwin Saint Louis were incredible advisors. On two visits, these guys were extremely informative and knowledgeable on my car. My car was in and out very quickly. I highly recommend you ask for them on your next visit.

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Excellent customer service hand down and I was never lost through the experience. Willing to come back for the experience. I drove from Tallahassee, Florida they filled my gas tank.

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If you need your car looked at it's the place to go for the right price

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I didn't have the vehicle for 6 months and the heater core goes bad and the water pump and the battery and the belt smh

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Bill in the service department provided excellent service and timely updates on the vehicle status.

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The dealership was modern, clean and inviting. The experience with the sales team was relaxed and the negotiation process was stressless. The dealership had exactly what I was shopping for.

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Purchased the car here, which is why we brought it back when A/C began to malfunction. Called to make appt for diagnostics and was told that those have to be made a day ahead, so we made an appt for next day at 8:30 AM. Dropped off for 8:30 AM appointment and had no communication by 1:30 PM, so we called to find out what was going on. No one had looked at the car, and we were told then that it could be 24-48 hours before diagnostics were completed. We had had enough and came to pick up the car. When ... Read More

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DealerRater - May 8, 2026

Purchased the car here, which is why we brought it back when A/C began to malfunction. Called to make appt for diagnostics and was told that those have to be made a day ahead, so we made an appt for next day at 8:30 AM. Dropped off for 8:30 AM appointment and had no communication by 1:30 PM, so we called to find out what was going on. No one had looked at the car, and we were told then that it could be 24-48 hours before diagnostics were completed. We had had enough and came to pick up the car. When we arrived a few minutes later, they had put it on the rack, presumably spurred by our call to get something started. Communication failure on multiple levels. Please be straight about things. If you do not intend to look at a car for 24-48 hours, don't offer an appointment. We went to the dealer, expecting to pay more but expecting to get better communication and customer service in return for the higher cost. Sadly, we won't be back.

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They mark up every repair they perform over a 100% oem parts you can purchase a part for your vehicle for $ 50.00 at there dealership but if you take it in to have it done they will charge 1660.56 for it quoted me 15k to do a repair took it to another dealership to do the same thing they said needed done plus a new turbo that added another 3k at the new dealership on 6.7 only cost me parts and labor out the door 11k

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Good friendly professional service. Short waiting time Allstaff members are qualified and truly care for clients

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Customer service excellent thank you for doing the updated stuff on my vehicle but since y'all did my vehicle my engine light is on it never been on before I don't know what's going on it's not riding the same but thank you very much.

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Parks Ford of Gainesville has a really awesome service department!! Much better than most dealerships!!

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I got in on time and the wait was close to the estimate. All went well!

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On April 29,2026 I was greeted by a salesman Amarius at the door, he found the SUV that had the options and color I was looking for. The sales manager Tylar helped with my decision of getting the vehicle. On April 30,2026 I went in to the dealership and signed the paperwork for my 2026 Hyundai Tucson. I received so much help from Marcos the finance manager. Riley and Austin took time to make sure I knew how everything worked in my vehicle, since Bluelink was something new to me they explained it very well to me and reassured me that if I ... Read More

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DealerRater - May 4, 2026

On April 29,2026 I was greeted by a salesman Amarius at the door, he found the SUV that had the options and color I was looking for. The sales manager Tylar helped with my decision of getting the vehicle. On April 30,2026 I went in to the dealership and signed the paperwork for my 2026 Hyundai Tucson. I received so much help from Marcos the finance manager. Riley and Austin took time to make sure I knew how everything worked in my vehicle, since Bluelink was something new to me they explained it very well to me and reassured me that if I had any questions please feel free to reach out to them and they will be more than happy to help me. I can honestly say that Parks Motor Group has an excellent group of staff working there and I would highly recommend this dealership to anyone looking to purchase a vehicle. I want to thank everyone involved in making my purchase an easy transition. Luther C. Smith

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Always a pleasant experience dropping of my car for service. Edwin is so helpful and professional. So happy using Parks rather than the dealership that would typically service the make of my vehicle.

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Cabin air filter - replace with customer approval when checked. Don’t wait until service is complete & then take another 25 min to do it. 2 hours for service is too long.

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I worked with Dalton, Oliver, and Tyler. They were all great and super helpful in finding me the right car and negotiating a good price that we could both agree on. Dalton especially was extremely friendly. Would definitely recommend and come back for my next vehicle purchase.

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Over the past year, the service department has definitely improved. I appreciate the service provided by Dallas. He was on point and didn’t make me seem like a bother compared to times past. The communication during the time my car was there was timely.

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Eveyone was attentive, kind, considerate and helpful. Wait time was not long and car was clean when picked up.

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Good experience overall. Dawson Rozier did a very good job. Manager Tylar Boatright was very professional in making the sale happen.

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Great service as expected. Communication was excellent. Arrangements to get a rental car went smoothly. Highest of rating for this experience!

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Polite, friendly service! Easy in and out. Helped me get a ride and communicated the process.

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Everyone was extremely helpful and kind. This was my first ever vehicle purchase, from buying the car to my first service, everyone was excellent!!

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I'm usually wary about going to dealerships for service, but have so far had a great experience at Parks. Dallas got me checked in quickly and had the service and a recall done faster than I'd expected. Thanks so much!

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Called and made appointment for recall. Dropped off car and waited. They sent me a bunch of things that needed to be fixed and let me know the parts needed for the recall were on back order. Not sure how they didn’t know that when I dropped it off, huge waste of time.

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Been going to the dealership for years, I have always been serviced by Olga K, and I couldn’t be happier! She is knowledgeable, respectful, resourceful, and goes the extra mile for her customers. Above all she sincerely cares and will always tell you the truth. She believes in honesty and earning her customer’s trust. I highly recommend her for all your needs.

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They knocked out needed service and were able to take care of 3 recalls. Love the video showing car during servicing detailing what potential concerns the vehicle had.

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Excellent service with a wide variety of models to choose from at a reasonable and accessible price range. The facilities are spotless, and the staff is polite and extremely attentive. They go above and beyond to meet your conditions and requirements to ensure you drive away in a new vehicle.

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Olga is the greatest along with Ashley and Bucky great experience top notch employees and parts management

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Quick service, in and out. I felt informed every step of the way. Friendly staff.

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I had a recent service experience at Parks Hyundai of Gainesville that left me with very mixed feelings. First, I want to acknowledge the staff. Every person I interacted with was kind, respectful, and genuinely trying to help. Edwin in particular went out of his way to be supportive, and the service manager Gerald was also professional and understanding. That said, it’s very clear the team is overwhelmed and operating in a system that isn’t set up for success. My car was towed in on a Tuesday. It took about 24 hours to diagnose the issue. The part needed ... Read More

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DealerRater - Apr 23, 2026

I had a recent service experience at Parks Hyundai of Gainesville that left me with very mixed feelings. First, I want to acknowledge the staff. Every person I interacted with was kind, respectful, and genuinely trying to help. Edwin in particular went out of his way to be supportive, and the service manager Gerald was also professional and understanding. That said, it’s very clear the team is overwhelmed and operating in a system that isn’t set up for success. My car was towed in on a Tuesday. It took about 24 hours to diagnose the issue. The part needed wasn’t in stock and had to be ordered, which I understand can happen. Where things became frustrating was the communication and timeline: I called Monday for an update and was told my car would be ready by 3 PM At 3 PM, I hadn’t heard anything, so I called and was placed on hold for 20–30 minutes I was then told it would be ready by end of day I returned my rental and walked from Hertz to the dealership, only to find my car was still not ready The car was finally completed at 6:08 PM, after their stated closing time of 6 PM On top of that, I had to pay out of pocket for a rental vehicle while waiting. That was especially frustrating given the delay was due to the part not being in stock, something completely outside of my control. While waiting, I got a clearer picture of what’s happening behind the scenes. Staff were managing a constant stream of customers while also handling phones via walkie talkies. Some had been there since 6:30 AM. At one point, I overheard an employee say they are not equipped to handle the current volume of vehicles. Between my visits I witnessed 4 other cars be towed in. That moment really stood out, because it confirmed what the experience already felt like. This doesn’t feel like a people problem. It feels like a system problem. The volume of cars, lack of capacity, and communication breakdowns are creating a situation where both employees and customers are set up to struggle. The staff are doing their best, but they appear overworked and burnt out. On top of that, my vehicle itself has been a major source of stress. It’s only four years old and has had ongoing engine issues that feel like a domino effect of repairs. Most recently, I was quoted around $3,000 in repairs, on top of still having a monthly car payment. Overall: The people: kind, professional, and doing everything they can The system: overwhelmed and not equipped to handle demand The cost: rental expenses + ~$3,000 in repairs while still carrying a car payment The vehicle quality: deeply concerning I truly appreciate the individuals working there. But until something changes at a system level, I would be cautious about both servicing here and purchasing a vehicle from this dealership.

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I love the staff they are all very nice,friendly and always willing to help! The wait time was amazing. They got it done quickly and efficiently. I highly recommend this place if you’re looking for good service.

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Great sales and financing support. Gregory Taylor was especially informative and consciously coordinated all step in the new car purchase.

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Awesome service department - Bill is really great! Very easy to make an appointment for service.

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In and out, in a very timely manner. I had a service, tire fix and sensor calibration. Also a recall for trailer issues. In less than two hours. Also got warranty info from service advisor. This all happened after I had to change my appointment because of a medical appointment change. As always if I don't like my treatment, I won't keep coming back. There are other dealers closer to my home

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Service was professional and I was kept informed of the progress on a regular basis

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Thankful for oil change service an appreciate car wash. Would like also a vacuum which I remember was offered once upon a time.

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Bill Stoufer is the best. Has always taken care of my vehicles for the last 25 yrs at Parks Ford. Between Bill and Dana Broderson, these two are at the top of the score board. Professional, friendly, always with a smile. 5 STAR all the way. JR

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Andrew, sales, was knowledgeable and friendly, very easy to work with. Oliver, finance, was helpful and efficient. Overall, an excellent experience.

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I was recommended this place by a friend of mine and he told me about the Hyundai being great cars so on my way home from work, I decided to stop by. I had no intentions of buying a car that day, but everything went so smoothly and easy that my product specialist Alejandro bravo to great care of me. I ended up leaving with the 2026 Tucson, which I love thank you so much.

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Waited 4 hours for my car to be serviced. On top of that, they didn't place my splash guard on correctly. It came loose the next day and I had to bring my car in again to get that fixed. I called to schedule an appointment for that, and they said someone would call me to schedule. No one called me so I had to reach out again. They also could not accommodate me with a loaner vehicle and did not offer anything for my inconvenience. Though the service workers were polite and trying their best, I will not be ... Read More

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DealerRater - Apr 2, 2026

Waited 4 hours for my car to be serviced. On top of that, they didn't place my splash guard on correctly. It came loose the next day and I had to bring my car in again to get that fixed. I called to schedule an appointment for that, and they said someone would call me to schedule. No one called me so I had to reach out again. They also could not accommodate me with a loaner vehicle and did not offer anything for my inconvenience. Though the service workers were polite and trying their best, I will not be bringing my car back here for my services.

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Everyone was very friendly and kind in getting my car fixed. Really appreciated the flexibility in getting my headlight fixed within the week.

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My sales person Julian was the most attentive, communicative, and thorough sales person I’ve ever worked with. He coached me into comparing the other two vehicles. I was looking at similar vehicles at other dealerships and he helped me narrow it down to the one I bought. He was the new style of consultant sales person. Oliver did a great job steering through the finance portion. I’ll be back to this dealership when I need another vehicle, Julian has my business!

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Bill Stoufer is great😀 service light came on. Took car to Ford next morning.Had no appointment! Bill did an excellent job and I had my car that afternoon. Luckily, service department had part in stock.

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Everyone was friendly and listened and answered questions I had. They washed the car (which I was thankful for) but the windows were another matter. There was soap xxxx on the windows. I always bring my car there for service.

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Bill Stouffer has been my service representative for over 25 years from Mercury service to Ford service. He is always prompt, friendly, and accommodating. I always want Bill to take care of my car! Nancy Webb

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bill stouffer is the best service advisor, he always takes care of me, im in good hands with bill and parks, they always make things wright.. i would recomend parks ford.

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Parks requested an Uber for my pick-up and return. Vehicle was finished quickly and i was notified of any concerns the mechanic had. Really like the new video feature from the mechanic to show me what they are discussing.

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Parks Ford worked hard to earn our business. They were efficient and fair through the process.

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Always a pleasure to have my cars services at Parks Ford! Bill Stoufer does his best to get the work done right and on schedule.

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Always a great experience. Knowledgeable, friendly staff. I am happy I purchased a Lincoln Navigator.

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They lined me up an Uber to get to where I needed to go. everything went very smooth and they got it done fast.

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I was kept update to date the entire service process. What they found and what they were working on.

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We really like the pick up and drop off service. Bill is an excellent service consultant. Great job.

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Ms Olga was very helpful. She makes certain things are taken care of and does so with a smile.

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Devon was great. He kept me in the loop the entire time and always very professional.

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Olga was super helpful getting me checked in and getting me a ride back to work. I really appreciated her help!

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Excellent communication services and repairs. They came out and replaced my dead battery and drove my car back to me. Superior service!

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The service on the car was not. Complained "check engine light was on". Result: gas cap was leaking fumes--assumption it was because I didn't tighten the cap (I always make sure it's tight and it "clicks". They charged me for a diagnostic test (had the car less than 1 year). Barely a week later the "check engine light was on" again!!! I was getting messages from the manufacture and from Parks to bring the car in. As my husband had been hospitalized, I could not bring it in and they agreed to pick ... Read More

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DealerRater - Mar 18, 2026

The service on the car was not. Complained "check engine light was on". Result: gas cap was leaking fumes--assumption it was because I didn't tighten the cap (I always make sure it's tight and it "clicks". They charged me for a diagnostic test (had the car less than 1 year). Barely a week later the "check engine light was on" again!!! I was getting messages from the manufacture and from Parks to bring the car in. As my husband had been hospitalized, I could not bring it in and they agreed to pick it up Monday 3/9 at 8:30 a.m. Finally picked up about 11:30. They ran a diagnostic again, and decided a faulty gas cap and ordered a new one - under warranty. They promised to have the car returned to me Wednesday morning first thing. It was returned at 4:30. Beause of this I had to cancel plans. I am angry. I mentioned the first diagnostic test should be refunded. Have seen nothing, nor do I expect it.

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Used to love Hyundai only bought Hyundai for the last 20 years current vehicle had a recall class action lawsuit. Recall Hyundai would not fix it. I will no longer buy Hyundai or Kia or any company that it was related to Hyundai.

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With an appointment, it should not take three hours for an oil change and tire rotation (stayed in the lounge). No communication from the person that checked me in, and he even left for lunch without letting me know, or passing my order on to someone else. The only reason I got out after three hours is that I noticed my car was sitting there ready to go. Another agent finally helped me get checked out (saving one star at least in the review). Come on Parks, do better.

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Olga always takes very good care of us. The only not so good thing was the terrible odor in my car when I picked it up?

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Michelle in the loaner department is awesome! Cody in service is really nice as well.

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The staff in the Service Department was exceptional and consistently dependable. Awesome service as always.

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Great service at reasonable price. never been pressured to get additional work done. Olgga (my usual service agent) listens to my concerens and keeps me updated on progress,

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My service experience was excellent! The communication was great, and I was kept updated. They went over the inspection with me, and gave me recommendations on what maintenance needs should be addressed in the near future and what won’t need to be addressed for a bit of time.

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Tim sold himself on the video he sent to me spelling my name correctly (most people don't) this is what got me to go check out this dealership. It might seem silly but it's true and sometimes it's the little things. Greg was great!! He stayed late to make sure we were taken care of and got into the car we wanted. Jason with tag and title was good too! The whole experience was an excellent experience and I would recommend this dealership to anyone who is interested in a new or used vehicle.

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Justin in the service department was OUTSTANDING! Trustworthy and honest, he explained everything that was going to happen and delivered on his promises.

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The service advisor that assisted me was very helpful and kind. My only issue was the wait time for an oil change and tire rotation.

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They were very helpful and the pricing was fair they found the problem and fixed it

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The selection and then financing processes were easier here than nearly every car buying experience we've ever had. Alejandro Bravo made the experience very calm and reassuring and was so patient with me while I decided on the best color and combination of features. The selection at Parks is HUGE and it was wonderful having such a large number of models to choose from. Alejandro and the finance manager both stayed late to make sure that we were taken care of and drove off with our new vehicle.

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Purchased a new Ionic 5. Alejandro Bravo went over and above in making a seamless and fair deal for this purchase and my trade in. He is new to the dealership (but not new to Hyundai) which i think is why he is not yet on the drop down menu for "Rate People You Worked With". I give him 5 stars.

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The service department was nice and attentive to my needs and concerns. The department waiting area was relaxing

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Fraser was friendly and kept me informed about the progress during the servicing of my vehicle. He notified me of any additional items needing to be addressed and made the process very easy to deal with. When he had to turn checkout over to Devon, that went smoothly as well. He is also friendly and easy to work with.

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Devon is the man , very professional & knowledgeable in automotive industry. So grateful for the team here at Parks Ford of Gainesville

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The technician claimed to have taken the vehicle out for "5 or more miles around the neighborhoods" to test the non-working Bluetooth while driving. However the miles in and miles out were rounded to just one mile. Additionally, the ticket was put under my personal name verses the Alachua County Housing Authority.

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They were very helpful.I m so happy .. Thank you for everyone I am very happy with my car right now

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My car was recalled for 2 items window on one side was fixed. The recall for rear toe link was for cars in the snow ??they did not do. When i scheduled this visit they told me this would be fixed scheduler and dealership should have better communication

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Kaylee was a great saleswoman and Marcos was very informative and easy to work with. Both were professional and made it a great car buying experience.

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They were very efficient and timely. My car was ready before the scheduled time and was totally covered under warranty

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